Store Policy

Quality Guarantee
 At Stoneheart, we work with top quality materials to craft our pieces. We use all natural stones and source them from the Tuscon gem expo every year. It is the largest gem show in North America and vendors come in from around the world to sell their stones. We personally hand select every single stone that we use to make our jewellery. All of our findings and custom made pieces are sterling silver and 14k gold, we don’t use any plated metals. We source our leather through a supplier who has some of the most superior quality leather on the market today. Major designers from around the world use their leather.

  Customer Satisfaction
Customer satisfaction is our highest priority. Not only do we want you to connect with & love your piece but we also want you to have a positive experience with us. If you have any issues with our products please don’t hesitate to email us and we will do our best to resolve the situation as soon as possible.

Warranty

All Stoneheart products are covered by a 1 year warranty covering manufacturing defects. If there is a manufacturing problem, contact us first and then send it in to us and we will repair it or replace it free of charge.  *This warranty does not include basic wear and tear or water damage. Do not expose your Stoneheart pieces to harsh chemicals or environments. Silver pieces are given detail by oxidation. Exposure to harsh chemicals and environments can alter the appearance of the piece.


Shipping

Shipping is free on all orders within the continental U.S. and Canada. Orders placed outside of the continental U.S and Canada may require shipping costs. In stock orders are sent out 1-2 business day after payment is received.


Returns/exchanges

Items purchased through our website can be exchanged within 14 days of the purchase with a sales receipt. The Merchandise must be unused and in original condition.


Wholesale

For wholesale inquiries, please email us at [email protected] or call us  at 604 – 671 – 2004.

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