FAQ

How long do orders take to ship?

All in stock orders will be sent out within 1-2 business days after payment has cleared. All Canadian orders are sent via Canada post. All American orders are sent via USPS.

 

How long will my package take to arrive?

Shipping times vary depending on your location. Generally we will send you a tracking number once the piece(s) are shipped. If you have not received a tracking number within a few days please email us.

 

What types of payment do you accept?

We currently accept Paypal (Credit Card) and EMT. For EMT, please email us your order.

 

Is my order subject to taxes?

Tax varies depending on your province or country. Orders within B.C are subject to 12% tax.

 

How do I know the bracelet will fit my wrist?

We have a variety of sizes for our pieces. Please let us know what size you would like upon purchasing or you will receive the average size. Try it on at home, if it doesn’t fit, we’ll exchange it free.

Bracelet Size chart

Women’s leather single wrap: 7.5” – 8.5” – 9.5”

Women’s leather double wrap: 14” – 15” – 16”

Women’s leather triple wrap: 21” – 22” – 23”

Women’s beaded size: 7.5“

Men’s leather single wrap: 8” – 9” – 10 “

Men’s leather double wrap: 16” – 17” – 18”

 

Why does my new bracelet feel so stiff?

Because we use a very strong steel wire, new bracelets start out stiff. They will soften up nicely with wear.

Why doesn’t my piece look exactly as pictured?

Due to the variation of natural stones every piece is unique and may not look exactly as pictured.

 

How do I take care of my new jewellery?

Leather

Leather is a natural product that will benefit from careful protection. Do not use water or other liquids that may cause discoloration. Leather can stretch over time; stretching is not a manufacturer defect in the product. As a natural feature of genuine leather, you may notice gentle variations in colour.

Silver/Gold

Our precious metals can be cleaned with a basic polishing cloth.

 

Do you accept exchanges and refunds?

Items purchased through our website can be exchanged within 14 days of the purchase with a sales receipt. The Merchandise must be unused and in original condition.

 

My bracelet broke, how can I get it Repaired?

Repairs are usually free, depending upon the damage, just contact us and we will do our best to help.

 

Do you do custom orders?

We do custom orders, just send us an email and we’d be happy to help you out.

 

Where do the healing properties come from?

The healing properties we use can be found in the Crystal Bible.

Another good list of healing properties for various precious stones can be found here, www.charmsoflight.com.

 

Is it spelled jewelry or jewellery?

For the noun referring to articles, especially of gold, silver, or precious stones, used for personal adornment, jewelry is the preferred spelling in American English. Jewellery is preferred in varieties of English from outside North America. Both spellings appear in Canadian English, but jewelry prevails by a two-to-one margin.